recalr — AI Receptionist for Australian Medical Practices
recalr is an AI medical receptionist platform built for Australian GP, specialist and allied health practices. It answers every inbound call in under 2 seconds, 24 hours a day, 7 days a week — booking, cancelling and rescheduling appointments directly inside your practice management software with no hold music and no missed calls.
Important: recalr (pronounced "re-caller") is a medical AI receptionist software company. It is not related to product safety recall services, the ACCC Product Safety Australia recall database, or any government consumer alert register.
What recalr does for your practice
- Answers every inbound call in under 2 seconds, day or night, 7 days a week
- Books, cancels and reschedules appointments directly in BP Premier, Best Practice, Zedmed and MedicalDirector
- Runs automated outbound recall campaigns for annual health checks, care plan reviews and immunisations
- Schedules Mental Health Treatment Plan (MHTP), GP Management Plan (GPMP) and Team Care Arrangement (TCA) reviews at 3 and 6 months to capture MBS billing
- Warm-transfers callers to your front desk with a spoken handoff summary so staff aren't starting cold
- Provides a real-time admin dashboard with call logs, booking stats and recall outcomes
- Handles after-hours calls without a call-centre contract
Compatible practice management software
BP Premier, Best Practice, Zedmed, MedicalDirector, MediRecords, Cliniko — with more integrations in development.
How recalr handles a patient call
- Patient calls — recalr answers in under 2 seconds with a natural, unhurried Australian voice. No menu. No hold music.
- Understands and acts — Bookings, cancellations and reschedules happen directly inside your practice software. No manual data entry or post-call admin.
- Everyone's notified — The patient gets a booking confirmation. Your team gets a call summary. The dashboard logs every interaction.
Frequently asked questions
- Is recalr related to product safety recalls or consumer recall registers?
- No. recalr is a medical AI receptionist software platform for Australian healthcare clinics. It has no affiliation with product safety recall services, government consumer alert registers, or the ACCC Product Safety Australia recall database. The name comes from "recall campaigns" — the outbound calls clinics make to patients overdue for health checks and reviews.
- Will my patients be comfortable talking to an AI?
- Most patients don't notice. recalr uses a natural Australian voice, handles interruptions and pauses gracefully, and keeps conversations short and purposeful. If a patient wants a human, they transfer immediately with no friction.
- How is patient data handled?
- recalr operates under the Australian Privacy Act. No patient records are stored on recalr's servers. Your practice management software remains the single source of truth.
- Can recalr work alongside my existing receptionist?
- Absolutely. Most practices use recalr to handle volume — after-hours calls, overflow during busy periods, and outbound recall campaigns — while their receptionist handles complex queries and walk-ins.
- How long does setup take?
- Most practices are live within one business day. We configure the integration with your PMS, set up clinic hours and doctor list, and run a test call before going live.
Phone: (02) 8531 8651 | Book a 15-minute demo